Frequently asked questions

Answer:

In order to pay by check, money order, ACH, or wire transfer please contact our accounting department at accounting@strongarhardware.com.

Answer:

To place an order for a NET 30 account please first contact our Trade Department to: trade@strongarhardware.com and apply for the account. Please allow a minimum of 1 to 2 business days for processing. To get approved for a NET30 Account. An account manager will contact you directly with details regarding your account.

Answer:

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Answer:

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. Once the order is processed and prepared for shipment we cannot cancel your orderю

Answer:

After placing an order, you can view the order status by clicking on the “Orders” section link in your account. From there, you will be able to view information about your order. If you have any further questions, please contact us at any time.

Answer:

Please contact our customer service department or send an email to info@strongarhardware.com to request a copy of your receipt.

Answer:

Strongar Hardware offers Standard Ground delivery option for regular size orders with an estimated 3-7 business days delivery time frame depending on the Zip Code and shipping location.Expedited options are also available upon request, we can offer next day or second day delivery.Please be advised that our cut-off time for expedited orders is 2 PM EST. For large or oversize orders, we may use a common carrier shipping method that takes a minimum of 3-7 business days to arrive.

Answer:

Take a picture of the product received and email it to info@strongarhardware.com with your order number in the subject line. We will investigate and get back to you with a solution within 24 hours during the regular business week.

Answer:

There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Answer:

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!

***If your order shipped via Common Carrier, please read carefully!***

If any item or packages are missing, you MUST do the following:

• Note it clearly on the delivery receipt before signing it
• Keep your copy of the delivery receipt
• Contact us within 1 business day

While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

Answer:

Absolutely! We can customize many of our products.

Just fill the form with your requirements using this link

Custom Order Form (Door Handles)

Answer:

Strongar Hardware offers Finish Sample Chain. Please do not hesitate to contact us if you need a sample, we will be happy to check its availability for you.

Answer:

We provide a 1-year warranty on all door hardware, accessories, and parts. Products will be free of defects in material and workmanship, for a period of one year from the date of purchase. The Warranty excludes and does not extend or apply to: Normal wear and tear – damage caused to the product as a result of normal wear and tear. Misuse and abuse, or accident – damage caused to the product as a result of misuse or abuse. Improper maintenance or neglect – damage caused to the product as a result of improper maintenance or neglect products otherwise not being maintained in accordance with Strongar Hardware’s care and maintenance recommendations. Unauthorized alteration, modification, or repair – damage caused to the product as a result of alterations, modifications or repairs. No finish warranty is offered. Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequent use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. If there’s an issue with any part, please contact us and we’ll gladly work to resolve it.

Answer:

Special Order items are not normally stocked in our warehouse but could be manufactured upon request as a special order. These items are marked "Custom Order" next to the item title. Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly stocked items. As a result, we encourage you to contact our Sales Department prior to ordering if you have questions about the delivery time of a Special Order item.

Answer:

Let us know! We want to be a one-stop-shop for all of your hardware and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Send us an email to info@strongarhardware.com providing a description and pictures.

Answer:

No, we do not offer any installation services.

Answer:

We accept all major credit cards including MasterCard, Visa, American Express, and Discover. In addition, orders can also be paid for with ApplePay and GooglePay checkout by selecting these options on the Checkout page. We also accept alternative payment methods including check, wire transfer, and ACH transfers. And lastly, we offer Net 30 terms upon account approval.

Answer:

Absolutely! We are here to help and speed the process for you. We accept orders over the phone and email, however, due to a large call volume the preferred method to place an order is over the Strongar Hardware website online.

Answer:

If your Trade Account is active, we do accept Purchase Orders via email, please contact our sales department or email us at sales@strongarhardware.com.

Answer:

Here at Strongar Hardware, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

Answer:

Your card will be charged in full once the order is processed within 24 hours.

Answer:

Before submitting your tax exemption documents, please be sure to create a registered account. Registration is free and you can create an account by clicking My Account. Once registered, you can submit your tax exemption documents via email sales@strongarhardware.com, referencing your account number or account email. If you already have an order placed, we can accept tax exemption within 24 hours after the order has been processed.

Answer:

Strongar Hardware does charge tax only in the State of Florida

Answer:

Yes, you may provide more than one tax exemption form to your account. Please email your tax exemptions to sales@strongarhardware.com and we will get back to you.

Answer:

All pricing is listed in U.S. dollars ($) on the website. When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your bank for further details.

Answer:

Yes, please fill out our Credit Application by clicking the link and email the copy to trade@strongarhardware.com.

Answer:

Once your application is approved, an account manager will contact you directly with details regarding your account and the approved credit limit.

Answer:

We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid. Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code

Answer:

We love the environment and as a result we don’t produce a paper catalogue.

Our website contains real-time information on all our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Sales team at 800-259-7254

Answer:

We sell to anyone looking for hardware! Both individuals and businesses alike may purchase from our site.

Answer:

After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. While shopping, you can view your cart at any time by clicking the “My Cart” button located at the top right corner of the screen.

Answer:

There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by our item number, title, keyword lengths or finish. If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.

Answer:

To access your cart page, click on the "My Cart" button located at the top, right-hand corner of our website.

Answer:

To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. If you would like to remove an item from the cart, click “Delete” and the item will be deleted from your card.

Answer:

For items that require a price quote, you may submit your request online by emailing us at info@strongarhardware.com or contact our sales team at 800-259-7254.

Answer:

If your order does not contain customized items and was placed within the last 30 days, just request the Return Authorization # via email at info@strongarhardware.com.

Please follow the simple steps in the email we will send you.

In your return package, please include your order details and reasons for the return. Refunds are issued within 3 business days of receiving your package.

Return Center:

Strongar Hardware

Your order # ____2115

NW 115th Ave Miami, FL 33172

Answer:

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock.

A 20% restocking fee will apply. No returns will be accepted if the product has been installed. Please visit our return page for our return process.

Answer:

We treat each order independently; we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

Answer:

All hardware returns must be made within 30 days from date of receipt. No returns accepted without prior authorization. A restocking fee of 20% applies on all non-defective returns. All returned goods must be accompanied by your invoice and return authorization

• Special order items such as special finishes and/or custom lengths are non-cancelable/non-returnable.
• Final clearance items are non-cancelable/non-returnable.
• All hardware must be returned in its original packaging.
• All hardware must be new and cannot be previously installed also must be in resealable condition.
• Credit for the full cost minus restocking fee will be issued upon receipt of the returned merchandise.
• Refunds can only be issued to your original payment method.
• Once return authorization is received from us, you may send the package to us via your shipping method of choice.
• Very important to use a method that provides a tracking number so you can follow its journey!
• We will not be liable for items lost or damaged during transit.

Answer:

If for any reason your hardware is defective, damaged or missing any item(s), it must be reported by email info@strongarhardware.com or phone 1-800-259-7254 within 48 hours from receipt date.

Strongar Hardware will replace the defective, damaged or missing component(s) as long as it is within the 48-hour period.

Take a picture of the product received and email it to info@strongarhardware.com with your order number in the subject line. We will investigate and get back to you with a solution within 24 hours during the regular business week.

Answer:

Take a picture of the product received and email it to info@strongarhardware.com with your order number in the subject line. We will investigate the problem with our carrier and get back to you with a solution within 24 hours during the regular business week.

Answer:

Strongar Hardware is located at the following address 2115 NW 115th Ave Miami, FL 33172

Answer:

Sure you can, please contact our sales department at 800-259-7254 to arrange a pick up order.

Answer:

Yes, we do ship internationally. Please note, international orders are subject to customs duties and fees which are the recipient's (customer’s) responsibility.

Answer:

Yes, we do ship to Canada. Please note, international orders are subject to customs duties and fees which are the recipient's (customer’s) responsibility.

Answer:

Strongar Hardware is a U.S.-based company, therefore duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. These fees are the recipient's responsibility. The charge shown on our website’s shipping calculator will not show these fees.

Answer:

We do ship to PO or APO/FPO boxes. Such orders are usually shipped via USPS.

Answer:

• Free shipping on orders over $125 within the Continental USA.
• Order under $125 = $15 Ground Flat Shipping.
• Shipping for International and non-Continental USA states and territories will vary based on each order. You will see the amount before payment.

Answer:

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. If your order shows as delivered but never arrived, please contact us within 2 days of the listed delivery date.

Once notified, we will take appropriate measures to locate your shipment. Please note dock checks with the carrier may take 3-5 business days to complete and traces with ground carriers may take 8-10 business days. If your shipment is located, we will continue with delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Answer:

Common carrier shipping is necessary when an order is too large or heavy to be delivered by AAA Cooper, XPO Logistics, R&L Carriers or Southeastern Freight Lines. These items will be delivered to your location by a trailer. Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location.

Answer:

All of our regular size ground orders are shipped with a parcel carrier like FedEx, UPS or USPS for domestic and international orders. If you need to receive your order faster than the standard transit time, we offer Next Business Day or Second Business Day delivery for qualifying shipments. For larger, palletized orders we use a nationwide network of freight carriers. Standard common carrier is curbside delivery.

Answer:

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. All our products ship from our warehouse within the U.S. Common carrier deliveries typically range from 2-10 business days for delivery, depending on your proximity to the shipping location.

If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed. If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. These orders must be placed before 2:00 p.m. EST to ship the same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.

Answer:

Before submitting your tax exemption documents, please be sure to create a registered account. Registration is free and you can create an account by clicking My Account. Once registered, you can submit your tax exemption documents via email sales@strongarhardware.com, referencing your account number or account email. If you already have an order placed, we can accept tax exemption within 24 hours after the order has been processed.

Answer:

Yes, you may provide more than one tax exemption form to your account. Please email your tax exemptions to sales@strongarhardware.com and we will get back to you.

Answer:

If your tax exemption form has an expiration date, we will note this on your account and the exemption will stop working on the notated day.

Please make sure you send the document to us, with a valid date.

Answer:

Please contact our Accounting Department or reach out to us via Contact us form

Answer:

Every tax exemption document must be reviewed by our tax exemption team to ensure that all required information is provided. For this reason, your account will not be immediately tax exempt, and it will take 24-48 business hours to process.

Answer:

Strongar Hardware is an online-based distribution company. We do allow pick-up orders only for local customers.

Please contact our sales department at 800-259-7254 to arrange a pick-up order.

However, you can visit our offices and distribution center at the following address:

2115 NW 115 Ave, Miami Florida 33172

Answer:

You can contact Strongar hardware via phone at 800-259-7254, via Contact Us Form or online chat that you can initiate on the homepage of our website www.strongarhardware.com

Our carrier and get back to you with a solution within 24 hours during the regular business week.